CallMaven
A web solution designed to manage and optimize call center operations. It provides a centralized platform for managing customer interactions
2022
Role
Frontend Developer
Timeline
August 2022 - October 2022
My Role
Frontend Developer
Timeline
August 2022 - October 2022
Overview
CallMaven is a web solution designed to manage and optimize call center operations. It provides a centralized platform for managing customer interactions, including call logs, customer profiles, and call recordings. CallMaven also includes features like call routing, call analytics, and performance tracking, helping call centers improve efficiency and customer satisfaction. The application is designed to be user-friendly and customizable, with a clean and intuitive interface.
Product Thinking
Problem & Solution
The Problem
Call centers often struggle to manage and optimize their operations, leading to inefficiencies and poor customer service. They lack a centralized platform for managing customer interactions, making it difficult to track calls, analyze data, and improve performance.
The Solution
CallMaven provides a centralized platform for managing call center operations, helping call centers improve efficiency and customer satisfaction. By providing features like call routing, call analytics, and performance tracking, the application helps call centers optimize their operations and deliver better customer service.
Technical Foundation
Technologies
01
React
02
Ant Design
03
Node.js
04
Express
05
MongoDB
Product Capabilities
Highlights
Call Logs: Track and manage call logs, including call duration, caller information, and call recordings.
Customer Profiles: Create and update customer profiles with detailed information and call history.
Call Routing: Route calls to the appropriate agent based on caller information and call type.
Performance Tracking: Monitor call center performance with detailed analytics and reports.
Project Links
